Returns & Exchanges

At Koala Eco, we want you to be completely satisfied with your natural, plant-based products. If you are not happy with your purchase, we offer a 30-day return window for unopened items to ensure a seamless experience for our community.

1

Initiate Your Request

Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Carefully pack your unused items in their original packaging to ensure they are protected during transit back to our warehouse.

3

Ship the Items

Affix the provided shipping label to your parcel and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing